MAK Fitness is the distributing warehouse of OxyShred.com.au. We strive to ensure that you are satisfied. We want you to love and enjoy your OxyShred.com.au purchase. If something isn’t quite right, please let us know. Our team is here to help!
In the event that you feel an item you have received is faulty, contact the customer care team to on email@example.com to discuss. You will be still be required to return the product to us for further investigation.
It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.
Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing, underwear, swimwear or jewellery etc.) unless the products are faulty.
Any Refund processed will be returned via the payment method you checked out with.
Please Note: OxyShred.com.au will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charges.
You will need to send the original or a copy of your invoice with your order. In the event that your product is lost in transit, OxyShred c/o MAK Fitness will not be held liable and therefore recommends that you send all returns via Registered Post.
We ask that you allow 7 business days from the day you return our package for your account to be credited.
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.
There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.
INCORRECT CUSTOMER DETAILS
Please ensure all shipping details listed are checked and confirmed prior to proceeding through to payment.
Our online system applies the shipping address at the customers request and does not take liability for any returns or losses in the postal system.
If your item is incorrectly addressed to an area not currently serviced within Australia your postal fee will still apply.
Upon return of the parcel, our team will contact you and allow you to pay for a further shipping surcharge for re-delivery.
Although we try our best to flag any incorrect addresses we do not hold responsibility for those item(s) shipped incorrectly by the customer. Please check the service regions prior to completion of your parcel(s).
Download the Returns Form